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Frequently Asked Questions

General Questions (11)

Why do you request so much information when placing an order?

Producing a thorough and accurate search is our top priority. Having a property owner’s full legal name and the last four digits of their social security number will enable us to eliminate inapplicable documents when doing a name search for involuntary liens. Also, often times, we are provided with a mailing address for a property, which cannot be linked to a legal description. Having a legal description, address, and the current property owner’s full name will ensure we are providing you with the most accurate search possible.

What is included in a search?

To see a complete list of our products, please click here.

How can I pay for my search?

We accept checks and credit cards. If you would like to pay with a credit card, we will send you a link to your invoice that will allow you to pay electronically. Customers can also access estimates, invoices and account statements online at:

https://reisresearch.freshbooks.com/home

Customers will need a username and password to access account information. Please contact us if you would like to be provided with a username and password to access your account information online.

What if I do not have an account or if I am a new customer that has never placed an order?

We welcome orders from non-account and new customers. However, new and non-account customers will be required to pay in advance of work being performed on a requested search.

What is a hyperlink and how do I view the hyperlinked document copies?

A hyperlink is a link from a document to another location or file. The hyperlinks on our reports are underlined and are in blue. To access the document image, hold down the control button while pressing the hyperlink and the document image will be displayed. The hyperlinks are secure, so if you receive any warning messages, you can press ok, and proceed to viewing the document image.

Once I receive my report, will you be able to assist me in reviewing the report and determining if my title is clear?

We are not licensed attorneys and are not providing an examined product or title commitment, therefore, are prohibited from giving legal advice or opinions. However, REIS reports can provide the information needed for your legal counsel to make recommendations and give you a legal title opinion.

Are all title searches provided by different companies the same?

All title searches are not created equal! It is imperative you have a good understanding of what is included in your title search. REIS prides itself in providing a cost-effective, thorough search. Some companies may not search probate, civil, or bankruptcy records or may only begin with the last deed filed of record, even if there are partial interests or family conveyances, leaving you with a less than complete picture of what is going on with the real property.

REIS has a friendly, experienced, local staff that can be quickly reached if you have any questions regarding your search.

Do you provide title searches in other states besides Texas?

REIS can provide title searches for most counties in Texas.

Why order a title search?

Our clients utilize our title searches for a variety of reasons, including purchasing investment properties at tax sales, foreclosure work, small loans, loan modifications, placing mechanic’s lien affidavits etc. Often, clients may decide that purchasing a title policy is not necessary or cost-effective and they simply want to know what liens exist on a piece of real property that have been filed for public record. Other clients may just want to see a chain of title or determine what encumbrances or restrictions exist on a piece of real property. Others simply may just need a good legal description.

How will I receive my report?

All of our reports are paperless and emailed to you as soon as they are completed. All of our reports contain secure hyperlinks to electronic copies of documents. The hyperlinks allow us to email you the report in a single attachment. To view a sample report, click here.

What is the typical turn-around time to receive my report once it has been ordered?

We make every effort to complete reports as quickly as possible. However, our typical turn-round time is between two to three business days. If you need your search rushed, we are typically able to accommodate your request.

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